Before We Arrive
How to Prepare for Your Appointment
A little prep goes a long way. Here's exactly what to do before our team shows up — so we can get straight to work and deliver the best results possible.
Carpet Cleaning
Getting your home ready for carpet cleaning takes about 10–15 minutes and makes a big difference in the results.
Pick up small items from the floor
Remove toys, shoes, pet items, cords, and anything else sitting on the carpet. This lets us clean every inch without stopping.
Move small and lightweight furniture
We move standard furniture (sofas, chairs, tables) at no charge, but it saves time if you clear small items like ottomans, floor lamps, and side tables ahead of time. Leave heavy furniture like beds and dressers — we'll work around those.
Vacuum if possible
We pre-vacuum as part of our process, but if your carpet has heavy debris or pet hair, a quick pass with your own vacuum beforehand helps us focus on deep cleaning.
Secure your pets
Please keep pets in a separate room or outside during the cleaning. Our equipment can startle animals, and it keeps them safe and out of the wet carpet.
Point out any stains or problem areas
When our technician arrives, let them know about any specific stains, high-traffic areas, or spots that need extra attention. The more we know, the better we can treat them.
Plan for drying time
Carpets typically take 4–8 hours to dry depending on humidity and airflow. Opening windows or running fans speeds things up. Avoid walking on wet carpet with shoes.
We'll place foam blocks or plastic tabs under furniture legs after cleaning to protect your carpet while it dries if needed.
Area Rug Pickup & Delivery
We pick up your rugs, clean them at our facility, and return them — usually within a few days. Here's how to get ready.
Roll or fold the rug for easy pickup
If possible, roll your rug loosely before we arrive. This speeds up the pickup process. Don't worry if it's too large or heavy — our team will handle it. IF YOU NEED HELP PLEASE LET US KNOW.
Remove furniture from on top of the rug
Please move any furniture that is sitting on the rug before we arrive. IF YOU NEED HELP PLEASE LET US KNOW PRIOR TO PICK UP SO WE CAN PLAN FOR IT.
Note any stains or damage
Let us know about any stains, fraying edges, or areas of concern when we pick up the rug. Pet urine and odors need to be disclosed. We will treat them for sanitary reasons. This helps us choose the right cleaning method and set accurate expectations.
Confirm your delivery window
We'll contact you when your rug is ready and schedule a delivery time the day before. Make sure someone is home to receive it. We can also leave the rug on your step if your unable to be there. all rugs are wrapped in plastic.
Prepare the floor for return
Before delivery, make sure the area where the rug will go is clear so we can lay it back down properly.
Turnaround time is typically 7-10 business days. We'll call or text you when your rug is ready.
Carpet Repair & Stretching
Carpet stretching requires a bit more prep than a standard cleaning visit. Please take a few extra minutes to get the room ready.
Clear the entire room
The room being stretched must be completely empty of furniture before we arrive. This includes all chairs, tables, dressers, beds, and other items. We cannot stretch carpet around furniture.
Remove breakables and valuables
Take down wall hangings, pictures, and anything fragile from shelves or surfaces in the room. The power stretcher creates vibration that can knock things over.
Disconnect electronics
Unplug and move TVs, gaming systems, and other electronics out of the room before we arrive.
Point out the problem areas
When our technician arrives, walk them through the areas with buckling, rippling, or loose carpet so they can assess the full scope of the job.
Plan to stay off the carpet briefly
After stretching, the carpet needs a short time to settle. Your technician will let you know when it's safe to move furniture back in.
If you're combining carpet stretching with a cleaning, we recommend stretching first. Ask us about bundling services for a discount.
Questions Before Your Appointment?
Give us a call — we're happy to walk you through anything.